> For the complete documentation index, see [llms.txt](https://docs.resmic.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.resmic.com/resmic-pro/failed-transactions-and-stuck-payments.md).

# Failed Transactions & Stuck Payments

### **How to Report a Failed Transaction?**

To help us verify and process your request efficiently, please provide the following details:

* **Session ID** (if applicable)
* **From Wallet Address** (Sender's wallet)
* **To Wallet Address** (Receiver's wallet)
* **User ID** (Your Resmic Pro account identifier)
* **Transaction Hash** (TXID of the payment)
* **Amount** (Crypto amount sent)
* **Blockchain** (Ethereum, BSC, Polygon, etc.)
* **Token** (USDT, ETH, BTC, etc.)
* **Issue Description** (Briefly explain the issue, e.g., stuck in pending, transaction failed, incorrect amount, etc.)

#### **Where to Send Your Request?**

Send the above details along with a brief explanation of the issue to our support email:

📩 **<transactions@resmic.com>**

We will review your request and respond as soon as possible.

#### **Important Notes:**

* Ensure you provide the correct transaction hash and wallet details for quick verification.
* If your transaction is still pending on the blockchain, please check the blockchain explorer before reporting.
* Transaction resolution depends on network congestion and blockchain conditions.