Failed Transactions & Stuck Payments

If you experience a failed or stuck payment, you can raise a support request, and our team will verify and assist you in resolving the issue.

How to Report a Failed Transaction?

To help us verify and process your request efficiently, please provide the following details:

• Session ID (if applicable)

• From Wallet Address (Sender's wallet)

• To Wallet Address (Receiver's wallet)

• User ID (Your Resmic Pro account identifier)

• Transaction Hash (TXID of the payment)

• Amount (Crypto amount sent)

• Blockchain (Ethereum, BSC, Polygon, etc.)

• Token (USDT, ETH, BTC, etc.)

• Issue Description (Briefly explain the issue, e.g., stuck in pending, transaction failed, incorrect amount, etc.)

Where to Send Your Request?

Send the above details along with a brief explanation of the issue to our support email:

📩 [e-mail]

We will review your request and respond as soon as possible.

Important Notes:

• Ensure you provide the correct transaction hash and wallet details for quick verification.

• If your transaction is still pending on the blockchain, please check the blockchain explorer before reporting.

• Transaction resolution depends on network congestion and blockchain conditions.