Failed Transactions & Stuck Payments
If you experience a failed or stuck payment, you can raise a support request, and our team will verify and assist you in resolving the issue.
How to Report a Failed Transaction?
To help us verify and process your request efficiently, please provide the following details:
Session ID (if applicable)
From Wallet Address (Sender's wallet)
To Wallet Address (Receiver's wallet)
User ID (Your Resmic Pro account identifier)
Transaction Hash (TXID of the payment)
Amount (Crypto amount sent)
Blockchain (Ethereum, BSC, Polygon, etc.)
Token (USDT, ETH, BTC, etc.)
Issue Description (Briefly explain the issue, e.g., stuck in pending, transaction failed, incorrect amount, etc.)
Where to Send Your Request?
Send the above details along with a brief explanation of the issue to our support email:
We will review your request and respond as soon as possible.
Important Notes:
Ensure you provide the correct transaction hash and wallet details for quick verification.
If your transaction is still pending on the blockchain, please check the blockchain explorer before reporting.
Transaction resolution depends on network congestion and blockchain conditions.
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