# Failed Transactions & Stuck Payments ### **How to Report a Failed Transaction?** To help us verify and process your request efficiently, please provide the following details: * **Session ID** (if applicable) * **From Wallet Address** (Sender's wallet) * **To Wallet Address** (Receiver's wallet) * **User ID** (Your Resmic Pro account identifier) * **Transaction Hash** (TXID of the payment) * **Amount** (Crypto amount sent) * **Blockchain** (Ethereum, BSC, Polygon, etc.) * **Token** (USDT, ETH, BTC, etc.) * **Issue Description** (Briefly explain the issue, e.g., stuck in pending, transaction failed, incorrect amount, etc.) #### **Where to Send Your Request?** Send the above details along with a brief explanation of the issue to our support email: 📩 **** We will review your request and respond as soon as possible. #### **Important Notes:** * Ensure you provide the correct transaction hash and wallet details for quick verification. * If your transaction is still pending on the blockchain, please check the blockchain explorer before reporting. * Transaction resolution depends on network congestion and blockchain conditions. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.resmic.com/resmic-pro/failed-transactions-and-stuck-payments.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.